The tailored course for the MASTERS
The missing link between the Spas and the Customers is the main driving factor that leads to the loss of Spa revenue, business development, and possibly reputation damages!
Our training course aims to equip you with the essential skill of consultation which allows you to directly speak to the MIND and NEEDs of your clients.
During this Masterclass, we will guide you through the process of establishing a proper Consultation Session, helping you to leverage your current product ranges and treatments during the consultation and how to understand customer behavior.
What Will You Learn?
Understand Customer Behavior
Learn how to speak to the MIND and NEED of each customer through the understanding and applying of Customer Behavior.
Establish Proper Consultation Process
Know how to create a professional consultation process that is fully customized to your business.
Practical Consulting Skills
Basic to Advanced
Obtain new techniques on how to establish and maintain the relationships with customers; understand customers situation and be able to select proper treatments or solutions, etc.
Treatment History and Risk Management
Understand Treatment History of each customer; Able to identify current & future problems of the customer skin, thus help to avoid potential risks that can damage both customer skin and Spa reputation.
Practice upselling techniques during the consultation and understand different approaches to maximize profit per customer.
Reinforce Skin Knowledge
Review the skin knowledge and update new information/treatment knowledge to raise the Spa standards.
I would like to thank Ms. Karen and team Le Forte Vietnam for always supporting me in the past courses. The Professional Counseling Skills course made me think more about my “chair” and find a way to overcome, promote, and apply that “chair” properly.
After completing this Masterclass, I am looking forward to establish a truly “golden chair” that helps me to achieve my passion!
CEO, LoveSkin Spa & Beauty Beautique
Thank you Ms Karen for lighting up my inner flame and passion who encourage me to pursue my dream.
Ms. Thuy Loan
Ms Karen has more than 24 years for skin treatment training. This is the most professional course I have attended , and I am attracted to it.
Ms. Quynh Giao
Founder of Quynh Giao Spa